Academically, we are trained experts in complex problem solving, constraint satisfaction, databases, and software integrations. We use this foundational expertise everyday -- our clients don't come to us with simple questions or problems, typically they are multi-faceted and require some untangling to get to the root cause.
Experientially, we test and use tools to their maximum potential. We often try out new tools to help clients decide between different tools. For example, we can tell you the nuanced differences in subtask assignments between Teams, Trello, and Asana. None of these things are advertised or written about but can make a huge impact in how an organization or business is able to use a particular tool.
Relationally, we recognize that technology and data can be traumatizing, and that recovering from the trauma of past tech/data experiences is just as important as having good tools in place.
Culturally, we are not the type of consultants that come in and take over or who put clients in a position of dependency on us. We know we are serving our clients well when they become equipped and empowered to function independently of us after we work together.
What makes us unique is that we rarely work with a client in just one of these areas -- we know these areas are intricately woven together and there is only so much that can be done in one area without also addressing other areas. Because of this, the impact of our work with clients is typically felt throughout the organization.
We work simultaneously from the bottom-up and from the top-down so that once we meet in the middle, change not only is happening but is aligned and sustainable.